Support

On the sign-in screen, tap Forgot password? and type your username or e-mail address. We e-mail a 6-digit code to the address on the account. The code works once, for 15 minutes. Entering it with a new password signs you in, and signs you out on every other phone and browser.

No e-mail arriving? Check your spam folder and wait a minute before asking again. If your account has no e-mail address, or you can no longer open that mailbox, write to us with your username.

In the game: ☰ → Settings → Account → Delete account, then confirm with your password. Or on the web, without the app: viva-porto.com/account/delete/. That page explains what is deleted at once and what is kept, and for how long.

Report a chat line from its menu, a player from their card, or a painting, event or club where you see it. The report keeps a copy of what was reported and the reason you gave.

Block any player from their name in chat or from their player card. You stop seeing their chat, whispers and paintings, and they can no longer whisper to you or do things with you. They are not told. See and undo your blocks in Settings → Safety.

If someone is in danger, contact the police first.

Yes, free of charge. Write to support@viva-porto.com from the e-mail address on your account and ask for your data. We answer within one month, with a file containing your account, your character and game history, the chat lines you wrote and the pictures you made. To correct something, tell us what is wrong. More in the privacy notice.

iPhone and iPad

iOS / iPadOS 15 or later

Android

Android 7.0 or later

Browser

a recent Chrome, Edge, Firefox or Safari with 3D graphics (WebGL)

An internet connection is needed: the world is shared. On older phones the game picks a lighter graphics level by itself; you can change it in Settings.

There is nothing to buy today, and no adverts. The euros in the game are game money, earned by playing; they cannot be bought, sold or exchanged for real money.

13 or over. When you sign up we ask for your month and year of birth (not the day), and we refuse accounts for younger players.

The line at the top of the screen always says what to do next, and the blue marker shows where. For everything else, open Help in the game (the ? button, or F1 on a keyboard): needs, mood, work, homes, money, events and the controls.

The rules of conduct are in the Terms of use: be kind, no harassment, hate, sexual content, threats or scams. We have zero tolerance for objectionable content and abusive players.